After Sales Services

After Sales Services

Customers will inform us of any alleged defect in or damage to the goods in all respects and send a notice in text to state the particular defect, and if so requested, may send on-site pictures and samples of the goods in question to us as a proof of quality defects and non-conformity. Any goods shown to the approval of us within the time provided to be defective will be replaced without charge or issue credit in such amount as it considers reasonable. However, it is understood that we shall not be accountable for claims beyond the replacement value of the defective goods or responsible for major or incidental damages with the exception that the materials, solvents and printing ink used for manufacturing the food packages are found to be not food grade approved and cause losses to our clients.